Professional Work

Amazon.com | February 8, 2021 – Present | Seattle, WA, USA

• Architected and implemented a scalable healthcare enrollment platform, integrating major healthcare providers and insurance companies, while ensuring the secure handling of sensitive data and contributing to a 10% weekly increase in Amazon Health adoption.
• Led integration efforts following a strategic healthcare acquisition, implementing seamless payment systems and customer data management solutions.
• Designed an automated billing adjustment system for healthcare services, enabling efficient transaction management and system alignment with industry standards.
• Developed a comprehensive tax calculation service to expand healthcare services to 40+ states, implementing robust data protection mechanisms in compliance with healthcare regulations.
• Engineered large-scale service migrations to consolidate systems into a unified platform, improving efficiency and maintaining data integrity.
• Built a unified medical directory to manage patient allergies, conditions, and prescriber information, enhancing healthcare data accessibility.
• Created and launched an order management system that reduced customer refund processing time from weeks to minutes, significantly improving the customer experience.

Amelia.ai | July 6, 2016 – June 9, 2019 | Ballari, Karnataka, India

• Led the development of advanced automation and conversational AI platforms for a global AI leader, significantly enhancing efficiency and innovation.
• Spearheaded the design and delivery of 1RPA, a robotic process automation product built using Spring Boot, Java, MySQL, and microservice architecture.
• Engineered the 1RPA studio client-server system with React, Node.js, and Electron, ensuring smooth communication between components.
• Managed a QA team for 1RPA, utilizing JIRA for task tracking and sprint planning to ensure timely and successful project delivery.
• Supervised and mentored developers, driving feature development, debugging, and system optimization efforts.
• Designed and implemented an end-to-end machine learning pipeline for the AI-Digital Employee Amelia, enabling dynamic conversation shifts and context transitions.
• Successfully deployed 1RPA globally to 20+ clients, generating over $1M in revenue.

Samsung Research Institute | June 6, 2015 – July 5, 2016 | Bangalore, India

• Designed and implemented network modules for Samsung’s internal IoT OS, ensuring seamless connectivity and optimized communication across devices.
• Developed a trickle module and logging system, enhancing real-time diagnostics, network tracking, and debugging efficiency.
• Optimized Tizen OS’s graphic engine to improve rendering performance and UI smoothness for mobile and smart devices.
• Created an OpenGL-based VR application for Tizen OS, showcasing its potential in VR and multimedia applications to senior executives.

Carnegie Mellon University, Heinz College | April 1, 2020 – June 5, 2020 | Pittsburgh, PA, USA

• Led and assisted in projects related to VR web portals, Jupyter Notebook enhancements, and instructional tools utilizing VR and machine learning.
• Developed tools to improve online presentation skills, contributing to a 46% improvement in student performance.

Carnegie Mellon University, School of Computer Science | January 1, 2020 – April 5, 2020 | Pittsburgh, PA, USA

• Assisted faculty in the *Rapid Prototyping of Computer Systems* course by delivering lectures, grading assignments, and advising students on their final projects.

Samsung Research Institute | May 5, 2014 – July 7, 2014 | Bangalore, India

• Contributed to hardware/software integration efforts, executing proof-of-concept projects for Samsung’s Wi-Fi TX/RX module and FM receiver module.
• Utilized open-source software-defined radio and signal processing systems for FM reception and Wi-Fi transmission testing using external hardware.